Shop Frequently Asked Questions

How do I get set up with a login?
For Kendall Electric (https://shop.kendallelectric.com), there is a "Sign up for web login to your account" link on the login page to access the registration form. For all other shop sites (https://shop.galloup.com, https://shop.forbergsmith.com, https://shop.glasupply.com), click the "Sign Up" link at the top.

I registered. When will I receive my username and password?
Most registrations are processed same or next business day. If a login request needs to be expedited, please contact ecommerce@kendallgroup.com.

I can’t remember my login information.
Our system can usually automatically retrieve your login information and email it to you. From the login page, click the link next to “Forgot Your Password?” You will be prompted for your email address. If this does not work, you can always re-register (if you have an existing login, we’ll just re-send it to you), or email ecommerce@kendallgroup.com for assistance.

Do I need an account with Kendall / GLAS / Galloup to get set up with a login?
Yes. However, you can browse the catalog anonymously (all Shop websites) and even make purchases of some lines we carry via credit card without an account (Shop Kendall and Shop GLAS only). If you do not have an account with us, you will need to get set up with one before we can confirm your Shop registration.

My pricing on the website is not right.
When you are logged in, the pricing is always pulled from your account in real-time.  Make sure you are logged in (if you were logged in earlier, it is possible that your session timed out). If you have more than one login for Shop (e.g. one for Kendall and one for Galloup), make sure you are using the correct one. If that doesn’t do the trick, we may need to verify that your login is tied to the correct account and/or that your pricing is set up properly in our system. Contact ecommerce@kendallgroup.com for assistance.

Can I change my User Name and Password?
Once set, User Names cannot be changed. If you want to change your password, click Change Password from the My Account screen.  

I can’t find the product I am looking for.
Try searching via alternate spellings or abbreviations. If it is something you have purchased from us before, you may be able to find it via the Reorder Pad (list of recently purchased products), Order History (list of recent orders), or Advanced Order Search (search by PO or Product Description); these screens are accessible from the My Account page. Click on the product to go to the item detail page, where you can add the item to your Shopping Cart or to a Product Group. 

Can I use the same login on all Kendall Group shopping websites?
Your login is tied to your account number.  If transacting on the same account with multiple Kendall Group Business Units, your login will work on all respective websites. However, you may be using a different account number for transacting with our business units. Please contact ecommerce@kendallgroup.com for support if needed. 

Where can I find my Account information (account balance, invoices, etc)?
If enabled for you, this information will be available on the Account Inquiry page (you’ll find a link under My Account). Note: Accounting functions are turned off for most users, with the exception of company owners/officers and accounting personnel. If you need online access to this information and do not currently have it, please contact your account manager.

I’m unable to see my coworker’s Shared Shopping Carts.
To share Shopping Carts, both users must be set up on the exact same entity in our system. So, for example, if your coworker is set up on a different ship-to account, you won’t see their Shared Shopping Carts. For assistance in resolving this issue, contact ecommerce@kendallgroup.com.

Can I use my Shop login on the OE Touch mobile app?
Your current website login will always work on our app. However, if you have configured a different login to the app, it will not work on the website.